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Whitepapers

E-Discovery and Legal Process Outsourcing: ESIM Process Design and Choices between Outsourcing vs. Insourcing

Legislation in Outsourcing: Gain-Sharing under the E-Government Act of 2002

Shared Services in Lieu of Outsourcing: Offshore Captive Internal Bank

Call Centers and Customer Relationship Management

“Offshoring” of BPO Services within the European Union: A Transatlantic View of the Proposed Services Directive

Financial Planners Outsource Their Back Office Support Staff to Home-Based Workers

International Trade Regulation of Outsourcing

Courts of India as an Inconvenient Forum: Impact of Long Delays in Access to Court Procedure

Data use contracts between health care covered entitties and business associates including outsourcers

Patents in Outsourcing: Strategy and Practice for Business Process Patents and International Trade in Services

Patent Infringement Warranties in BPO

Liability of Service Provider for Customer’s Copyright Infringement

Privacy in Outsourcing of Health Information

Human Resources Outsourcing: Employment Manuals as Basis for Exceptions to the Employer’s Liability for Wrongful Termination of Employment and Defamation

Trade Secrets in Outsourcing

Limits on Exclusive Use of “Trade Secrets” in Deal Structuring: Investment Banker Cannot Claim Misappropriation of Trade Secret for Bowie Bonds

Business Intelligence and Industrial Espionage in Outsourcing

Sarbanes-Oxley Act of 2002: Retention of Records by Auditors and their Clients relating to Outsourcing

Outsourcing: Evolution From Single Supplier to Best of Breed

Document Mismanagement: When the Customer Miscommunicates a Court Order to the Document Managing Outsourcer

Document Retention, Document Management and Data Warehousing in Outsourcing

Legal Compliance in Outsourcing

Vetoing the Legislation Against Outsourcing in California

Death of Captive Paradigm? Business Transformation of a Shared Services Captive: Legal and Business Issues in Conversion from SSO to Independent BPO Service Provider

Litigation: “Spoliation of Evidence” Where Records Are in the Hands of Service Provider

Forensic Investigations: Distinguishing Ordinary Outsourced Investigation from Privileged Investigation

Class Action Litigation in Outsourcing: Managing Consumer Litigation Risk after Class Action Fairness Act of 2005

Consumer Protection in Outsourcing and Out-Tasking: Statutory Rules Governing Document Preparation (Bankruptcy Petition Preparers)

Litigation in Outsourcing: Liability of Corporate Affiliates, Secured Lenders and Venture Capitalists and their Attorneys under WARN Act for Termination of Employees

Code of Ethics for Auditors: Some Case Studies and Legal Principles in Auditing Standards

Sarbanes-Oxley Act of 2002: Disclosure of Material Outsourcing Contract Contingencies

Internal Controls and Corporate Governance under Sarbanes-Oxley: Planning and Audit Processes in Outsourcing

Impact of Sarbanes-Oxley Upon Outsourcing

International Outsourcing: Business Judgment Factors

International Outsourcing: Legality of Xenophobia in Outsourcing

Health Spending Accounts: Employers and Co-Employers Can Escape ERISA Fiduciary Liability through HR Outsourcing

Bankruptcy in Outsourcing

Deal Structure: Countertrade – Transformational Outsourcing — Call Centers — Customer Care

Finance & Accounting Outsourcing: Does Outsourcing Reduce Risk?

Frequently Asked Questions For Employees

Labor-Management Relations and Sinecures for Life: Is There a Better Way to Automate the Logistics of Business?

Case Studies

Failed Deals: Software Development – De Beers / Atos Origin

How to Achieve Innovation through Outsourcing: Shifting the Paradigm

When is a Contractual Limitation of Liability Invalid and Unenforceable? American Public Policy Exceptions to Exculpatory Clauses in Telecommunications

Case Study for Legal Risk Management for “Cloud Computing”: Data Loss for T-Mobile Sidekick® Customers

Case Study: Farmland Industries Inc.

Joint Venture between IBM and French Bank BNP Paribas

Reciprocal Outsourcing by EDS and WorldCom, Inc.

Proctor & Gamble Highlights New Legal and Business Issues in Multi-Sourcing

Inside Job: Bank One’s Decision to Insource Bank’s IT Operations

C&W US Clients Face Uncertain Future

Insider Theft of Trade Secrets in India: Employee of Captive R&D Subsidiary Accused of Source Code Theft (and What You Need to Know About Protecting Your Trade Secrets Abroad)

Business Intelligence and Industrial Espionage in Outsourcing

To Bundle or Not to Bundle Goods and Services: NASA’s Desktop Contract

Replacing a Service Provider in Midstream: Case Study on Equifax Spin-off, Certegy’s Cancellation of EDS Contract and Hiring of IBM

Outsourcing as a Tool in Exiting a Failing Business: National Australia Bank’s Acquisition of Shares in Rival AMP Ltd.

Failed Deals: CSC Sues Sears over Termination

Hewlett Packard and NEC, 2002 Joint Ventures in Outsourcing

Failed Deals, Bankruptcy and Class Action Securities Fraud in Global Outsourcing: In re Alcatel Securities Litigation

Business Process Transformation for Chinese-American Joint Venture Outsourcing after Divestiture of Manufacturing Operations: IBM’s Services Agreement with Lenovo for Personal Computers — Financial, HR, Legal and Regulatory Issues in International M&A

Case Study in “On Demand” Computing: American Express Company

Outsourcing after Divestiture of Manufacturing Operations: IBM’s Services Agreement with Lenovo for Personal Computers

Webinars

May 25, 2011, Webinar on How EU Data Security Laws Affect Your Business and IT Operations in the Cloud

February 24, 2011, Strategic Governance: The BPO’s Industry’s New Strategic Imperative

February 17, 2011, Global Entrepreneurship and the Evolution of the New Global Enterprise Webinar

December 9, 2010, CLE Course – LLC Toolkit for Designing Collaborative Business Models: Sweat-Equity, JVs and Global Services Businesses

Tuesday, March 23, 2010, Webinar on Sourcing of Global Talent

Tuesday, November 17, 2009 – Managing Knowledge, Compliance and Legal Risks in Sourcing of Global Talent

Newsletter Archives

Outsourcing Law & Business Journal™ – December 2012

Outsourcing Law & Business Journal™ – November 2012

Outsourcing Law & Business Journal™ – July 2012

Outsourcing Law & Business Journal™ – June 2012

Outsourcing Law & Business Journal™ – April/May 2012

Outsourcing Law & Business Journal™ – March 2012

Outsourcing Law & Business Journal™ – February 2012

Outsourcing Law & Business Journal™ – January 2012

Outsourcing Law & Business Journal™ – December 2011

Outsourcing Law & Business Journal™ – November 2011

Outsourcing Law & Business Journal™ – October 2011

Outsourcing Law & Business Journal: Aug/Sept 2011

Outsourcing Law & Business Journal: June/July 2011

Outsourcing Law & Business Journal – May 2011

Outsourcing Law & Business Journal – April 2011

Outsourcing Law & Business Journal – March 2011

Outsourcing Law & Business Journal – February 2011

Outsourcing Law & Business Journal: Dec 2010/Jan 2011

Outsourcing Law & Business Journal: November 2010

Outsourcing Law & Business Journal™: October 2010

Outsourcing Law & Business Journal™: August/September 2010

Outsourcing Law & Business Journal™: July 2010

Outsourcing Law & Business Journal™: June 2010

Outsourcing Law & Business Journal™: May 2010

Outsourcing Law & Business Journal™: April 2010

Outsourcing Law & Business Journal™: Feb/March 2010

Outsourcing Law & Business Journal™: January 2010

Outsourcing Law & Business Journal™: December 2009

Outsourcing Law & Business Journal™:November 2009

Outsourcing Law & Business Journal™: September 2009

Outsourcing Law & Business Journal™: July/August 2009

Outsourcing Law & Business Journal™: June 2009

Outsourcing Law & Business Journal™: May 2009

Outsourcing Law & Business Journal™: April 2009

Outsourcing Law & Business Journal™: March 2009

Outsourcing Law & Business Journal™: February 2009

Outsourcing Law & Business Journal™: January 2009

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