Definition:
Effective business process management requires constant quality evaluation for performance according to speed, accuracy, continuous availability, and other measures of business performance. Software that handles knowledge management makes a company more efficient in its day-to-day activities.
Technical Requirements:
Network connectivity and computers are the only real technical requirement for knowledge management software. However, typically to manage the software employees of both the in-house organization and the outsource need to be properly trained in the business processes and policies of the organization.
Benefits:
A business organization needs to make sure that it is using the proper software and have the right people maintaining it. Using knowledge management software allows organizations to have their internal knowledge properly organized and allows its members or employees to be able to access the information easily. Using such software may also improve knowledge management by encouraging employees to comment or share opinions on different aspects of the information and thereby improve the organizational knowledge base.