Consumer Protection
Public policy protects consumers from abuses by unfair trade practices and unequal bargaining power.
In outsourcing, consumer protection laws are important for the parties to understand. Under “do not call” legislation in the United States, Europe and elsewhere, for example, call center operators cannot freely call consumers in their homes. Similarly, debt collection procedures must comply with the statutory procedures to avoid harassment.
Increasingly, outsourcing service providers need to understand the consumer protection legislation applicable to their specialty services.