Revision of the EU Data Protection Directive?
October 2, 2010 by SKW Schwarz ·
On 1 July 2010, a hearing was held in Brussels regarding the necessity to revise the Data Protection Directive. The objective of the hearing was a discussion of the results of a consultation made by the Commission before by way of a questionnaire survey. The hearing concluded that a complete revision of the European Data […]
Dodd-Frank Financial Reform: New “Systemic Risks” for the BPO Industry
July 30, 2010 by Bierce & Kenerson, P.C. ·
The Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010, H.R. 4173, signed by President Obama on July 21, 2010, invites a rethinking of the traditional outsourcing model in the financial services sector. The new law adopts new requirements to limit systemic financial risks. It calls for new regulations to delineate prohibited transactions and […]
Business Process Management for the Service-Driven Organization: Role of Policies and Procedures Manuals for Governance in Sourcing and Outsourcing
July 27, 2010 by Bierce & Kenerson, P.C. ·
In any business process, the governance and management of operations depends on following policies and procedures. This chapter addresses the use of policies and procedures manuals for service management and business process transformation (“BPT”). Service Management. For repetitive processes, having a script and flow chart of operations serves to train personnel, enable supervisors to determine […]
U.S. Discrimination against Foreign Call Centers: Sen. Schumer’s Personal Trade War
June 30, 2010 by Bierce & Kenerson, P.C. ·
Call center operations can be conducted anywhere in the world without U.S. regulation, unless the activities involve regulated business services such as mortgage banking, consumer credit and lending, broker-dealer securities brokerage, life insurance sales and the regulated professions such as public accounting, the practice of law, engineering and architecture. The Democrats and the Obama Administration […]
Customer-Supplier Relationships in the Cloud
June 7, 2010 by PA Consulting Group ·
Nobody knows how fast cloud will mature or how extensively it will be taken up, but what is certain is that it will radically alter the dynamics of customer-supplier relationships. Organisations need to start getting to grips with imminent changes to the supplier landscape; that way, they will be ready to move if and when the time is right.
Failed Deals: BSkyB, EDS and Enforceability of Contractual Limitations on Liability for Fraudulent Misrepresentation
February 2, 2010 by Bierce & Kenerson, P.C. ·
© 2010 Simmons & Simmons. Reprinted from www.elexica.com with permission. Judgment in the long running case of BSkyB v EDS was handed down on 27 January 2010, by Ramsey J in the Technology and Construction Court. Although the case has not turned the law on misrepresentation upside down, it hammers home the severe consequences a […]
Frequently Asked Questions For Employees
October 9, 2009 by Bierce & Kenerson, P.C. ·
A) “Outsourcing” does not mean the automatic loss of your job. It may improve an employee’s career opportunities by opening the door to new environments for providing service. Indeed, with the technical training that an outsourcing service provider gives its new employees, being “outsourced” can be a ticket to personal growth, improved opportunities for lifestyle […]
Offsourcing Your Employees: Transferring Engineers to the Existing Service Providers for Better Integration
October 9, 2009 by Bierce & Kenerson, P.C. ·
Just when your manufacturing company management thought your engineering employees were ready to deliver key technologies for launching new products, you discover that they need access to even more resources than you can afford. So what do you do? You “offsource” your employees. Offsourcing. Offsourcing (a term we invented) refers to the restructuring of a […]
Strategies for OEM Manufacturing – Contract Manufacturing
October 9, 2009 by Bierce & Kenerson, P.C. ·
Instead of exiting a losing line of business, companies can retain customer relationships and full product lines by creative outsourcing of manufacturing capacity. A contract manufacturer could rescue the customer. Computer Manufacturing. Nowhere do we see this more than in the personal computer business. Economic recession, sharp declines in unit prices and direct-to-customer customized mail […]
Outsourcing Tools for Insourcing
October 9, 2009 by Bierce & Kenerson, P.C. ·
Outsourcing Tools for Insourcing. The typical outsourcer also provides a spectrum of support and consulting services compatible with a totally insourced environment. Thus, outsourcing is only one of the core service offerings. Enterprise customers now ask the question: why outsource when I can insource using the right tools? While there may be many reasons to […]