Outsourcing Law & Business Journal: June/July 2011
July 18, 2011 by Bierce & Kenerson, P.C.
OUTSOURCING LAW & BUSINESS JOURNAL™ : Strategies and rules for adding value and improving legal and regulation compliance through business process management techniques in strategic alliances, joint ventures, shared services and cost-effective, durable and flexible sourcing of services. www.outsourcing-law.com. Visit our blog at http://blog.outsourcing-law.com.
Insights by Bierce & Kenerson, P.C. Editor. www.biercekenerson.com.
Vol. 11, No. 4-5, June/July 2011
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1. Impact of UK Bribery Act, 2011 on Best Practices in Global Sourcing.
2. Bribery, Fraud and Contract Mismanagement: The SAIC / “CityTime” Debacle in New York City.
3. Indian Privacy Law.
4. Humor.
5. Conferences
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1. Impact of UK Bribery Act, 2011 on Best Practices in Global Sourcing. The package of documents for outsourcing contracts has grown to include a copy of the customer’s “code of conduct.” The service provider contractually agrees to respect the customer’s code of contract. Such codes of conduct pose tricky legal issues for both global business organizations and their service providers.
Sarbanes-Oxley Act of 2002. The “anti- bribery” component has roots in the U.S. Foreign Corrupt Practices Act of 1974 (“FCPA”), the United Nations’ Code of Conduct for Multinational Corporations and the OECD Convention on Combating Bribery of Public Officials in International Business Transactions. Like the U.S. FCPA, the U.K. Bribery Act, 2010, prohibits businesses from bribing foreign officials. The Bribery Act becomes effective July 1, 2011.
This article provides a brief overview of the core, generic principles of such legislation and recommends “best practices.” For enterprise customers hiring service providers, such practices should apply regardless whether the immediate services are to be rendered outside the customer’s country. For service providers, such practices will not only facilitate getting hired, but also avoiding painful surprises. For more, click here.
2. Bribery, Fraud and Contract Mismanagement: The SAIC / “CityTime” Debacle in New York City. They said “it couldn’t happen here!” In late June 2011, it was time to account for a failed time accounting system. A federal prosecutor alleged a fraud that was “epic in magnitude, duration and scope” in the history of New York. New York City Mayor Michael Blumberg demanded the repayment of $600 million (plus costs of investigation and remediation) from Science Applications International Corp. “because the project was apparently tainted by fraud and kickback schemes.” How could this happen in a city managed by an IT-enabled technocrat? For more, click here.
3. Indian Privacy Law. India has finally adopted a privacy law. While it has its flaws, it is at least a good start. Prudent contract drafting will remain necessary to ensure best practices in global services. For a detailed analysis by a leading Indian law firm, click here.
4. Humor.
Bribery, n. (1) Unenforceable consideration for an invalid contract; (2) Incentive compensation; (3) cash management practice; (4) the price paid by a willing service provider and a willing customer, for services from the Dark Side of the Force.
5. Conferences.
September 20-22, 2011, SSON presents Finance Transformation 2011, Dallas, Texas. This conference is targeted to owners, controllers, procurement leads, sourcing strategists, shared services and global finance leads who want a complete view of transformation, incorporating holistic vision and operating strategy, end-to-end process optimizations, technology enablement, business performance management and sourcing strategy, whether that strategy is shared services, outsourcing or a combination of the two. Click here to get more information.
September 26-27, 2011, IQPC presents e-Discovery Oil & Gas, Houston, Texas. IQPC’s Third e-Discovery for Oil and Gas program is specifically tailored to address eDiscovery issues in the energy industry. The program features detailed case studies from Oil & Gas ProducersService Companies that have implemented eDiscovery practices that have lowered the cost and increased the efficiency of producing ESI. Panel presentations will discuss critical issues in eDiscovery from leading experts in the legal, information technology and records management sectors. For more information, click here.
October 5-6, 2011, Global LPO Conference, Los Angeles, California. Buyers and Vendors meet with the intention of easing the evolution of even more inventive measures to bridge the widening gap between the old style of doing legal business and the new that is brought on with the advent of the legal outsourcing industry. Hosted by KPO Consultants who already has organized three great conferences in New Delhi, London and New York City recently, the connoisseurs of legal and intellectual property (patents) outsourcing from around the world will shed light on many ongoing and unexpected new avenues and address any concerns. For more information, visit their website.
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Bribery, Fraud and Contract Mismanagement: The SAIC / “CityTime” Debacle in New York City
July 14, 2011 by Bierce & Kenerson, P.C.
They said “it couldn’t happen here!” In late June 2011, it was time to account for a failed time accounting system. A federal prosecutor alleged a fraud that was “epic in magnitude, duration and scope” in the history of New York. New York City Mayor Michael Blumberg demanded the repayment of $600 million (plus costs of investigation and remediation) from Science Applications International Corp. “because the project was apparently tainted by fraud and kickback schemes.” How could this happen in a city managed by an IT-enabled technocrat?
The “CityTime” Project. Several years ago, the City of New York hired SAIC to develop and implement time and billing software (“CityTime”) to track employee time, generate payrolls and manage the City’s workforce. The pricing was based on a “time and materials,” i.e., hourly rates plus expenses. Many consultants billed at $160/hour, or, at about 1,920 hours a year, about $300,000 per year. At the end of 2005, SAIC deployed about 150 consultants. Two years later, the number exceeded 300 consultants. In 2010, SAIC delivered the software, and the City is using it. Gerard Denault was reportedly SAIC’s project leader. In a letter dated June 29, 2011 to SAIC’s President, Mayor Michael Bloomberg acknowledged that “we have received a working system that will advance our management ability.”
The Fraud and Bribery. In late June 2011, a federal prosecutor indicted Mr. Denault but not SAIC. SAIC’s chief systems engineer reportedly entered a guilty plea in the fraud. A total of 11 individuals and one subcontractor, a New Jersey company named Technodyne, were allegedly involved in a massive scheme to defraud the City (and SAIC).
Allegedly, the fraudulent scheme involved:
- the payment of $40 million in bribes (“kickbacks”);
- inflating both hourly rates and the number of consultants without approval;
- establishment of dummy offshore companies and payments to them as subcontractors;
- use of accountants and the dummy companies to launder cash; and
- delaying the implementation of the project through fraudulent means.
In June 2011, SAIC voluntarily repaid nearly $2.5 million for work performed by Mr. Denault.
The indictment is extraordinary since it maps an alleged fraudulent scheme that internal audits or better project supervision might have avoided.
Warning to Investors. In its quarterly 10-Q report to the SEC on June 3, 2011, SAIC disclosed the bad news to its investors and warned that more storm clouds loomed on the horizon for the CityTime project:
[T]here is a reasonable possibility of additional exposure to loss that is not currently estimable if there is an adverse outcome. An adverse outcome of any of these investigations may result in non-payment of amounts owed to the Company, a demand for reimbursement of other amounts previously received by the Company under the contract, claims for additional damages, and/or fines and penalties, which could have a material adverse effect on the Company’s consolidated financial position, results of operations and cash flows.
The Restitution. About a week after the federal indictment, Mayor Michael Bloomberg demanded that SAIC repay $600 million. He claimed that SAIC’s management failures “raise questions about SAIC’s corporate responsibility and internal controls to prevent and combat fraud.” SAIC’s spokeswoman, Melissa Koskovich, reportedly expressed sympathy for the City’s plight but noted that the alleged fraud had been conducted by former employees of SAIC and its subcontractors. While inviting the City to discuss a “resolution” to the problem, she underscored that the SAIC had delivered a working system that supports time entries and payroll management for 165,000 City employees in 60 different City agencies.
Contract Management. As happens in many big frauds, both the employer and the customer may share blame for poor management.
- Contract Monitoring. The employer apparently failed in its general obligation to monitor the conduct of its employees that might be illegal or fraudulent.
- It might have launched internal investigations when additional subcontractors were hired, apparently to remedy poor performance towards milestones and completion.
- It allegedly failed to act, or failed to tell the City how it acted, on a whistleblower complaint, as early as 2005, “regarding possible mismanagement of the project and alleged kickbacks to defendant Denault, SAIC’s lead Project Manager on CityTime.”
- The employer apparently failed to identify the real parties involved in the “subcontractors” and to employ financial controls and management controls over their recruitment, supervision, performance evaluation and actual time devoted to the project.
- Root Cause Analysis. The customer also apparently failed to manage the progress and to identify the root-cause sources of delays in performance. It probably believed that the project could be saved simply by hiring more consultants, without obtaining adequate disclosure of how such additional labor could resolve all the difficulties.
Legal Principles for Restitution. Several laws and equitable principles under common law could lead to restitution.
- RICO: Racketeer-Influenced and Corrupt Organizations Act. The federal RICO act permits civil lawsuits to recover triple damages and attorneys’ fees for injuries arising out of two or more violations of “predicate” crimes (wire fraud, postal fraud, extortion, etc.) in any ten year period. Due to its breadth, courts have been reluctant to apply RICO remedies unless the plaintiff shows that the defendant conducted its business as a corrupt organization, where corruption was part of the business model. And, the plaintiff still needs to prove the amount and causation elements of direct damages suffered. In the SAIC CityTime case, the City of New York might argue that there was a nest of corruption that SAIC neglected to identify and eliminate, causing damages. Since the customer is a governmental body, the City of New York might also seek injunctive relief under RICO, which permits equitable remedies ordering any person to divest himself of any interest, direct or indirect, in any enterprise; imposing reasonable restrictions on the future activities or investments of any person, including, but not limited to, prohibiting any person from engaging in the same type of endeavor as the enterprise engaged in, the activities of which affect interstate or foreign commerce; or ordering dissolution or reorganization of any enterprise, making due provision for the rights of innocent persons. 18 U.S.C. 1864.
- Federal Contractor Law. The Federal government requires its contractors to comply with many accounting regulations. Such regulations “flow down” to contracts where the customer (such as the City of New York) receives federal funding for a project. The City might pursue remedies under such laws.
- Recordkeeping Laws. The common stock of SAIC is traded on U.S. securities exchanges, and SAIC has registered with the Securities and Exchange Commission. The Sarbanes-Oxley Act of 2002 mandates recordkeeping and internal audit and compliance requirements for such companies. Securities “class action” fraud claims are allowable for cases where management fails to use reasonable measures to comply with such requirements. Such claims are made by shareholders, not by customers. However, if SAIC had sold its services based on a contractual representation or warranty of compliance with applicable laws, a SOX violation might be a basis for a civil fraud claim under common law and contract breach, but restitution might not be available as a remedy.
- “Faithless Servant” doctrine. Under common law, employers may seek the recovery of monies paid to their “servants” where the servant took the money and did not render the services agreed. A servant is responsible for restitution where he failed to perform the duties agreed and thereby breached a fiduciary duty of loyalty. See, e.g., Phansalkar v. Andersen Weinroth & Co., L.P., 344 F.3d 184 (2d Cir. 2003). This doctrine has been limited to require restitution only for transactions tainted by the breach of duty of loyalty, so SAIC might escape any liability for actual delivery of the working CityTime software.
- Equitable Restitution. Restitution is available under common law to rectify an abuse that is so fundamental that the court will order the parties to rescind the deal and restore the other party to the position existing before the contract existed. In a claim for rescission and restitution, the City of New York would have to return the working software as delivered as a condition for getting repaid the full amount.
Bottom Line. In conclusion, the SAIC CityTime case serves as a stark reminder to service providers to
- oversee failing projects and to look for possible frauds when costs balloon,
- send in the “Red Team” when a project is failing, and
- always ensure proper accounting and internal audits.