Outsourcing Law & Business Journal™ – April/May 2012

Wednesday, June 20, 2012, New York, New York
3:30pm – 7:30pm, Registration, Program and Reception

To register, click here. (Full disclosure, our Editor-in-Chief will be a speaker.)

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1.  Four “Hot” Deal Structures and Pricing Models in Sourcing of BPO and KPO Services.
2.  Proposed Local Rule on e-Discovery.
3.  Humor.
4.  Conferences.

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1.  Four “Hot” Deal Structures and Pricing Models in Sourcing of BPO and KPO Services.
CIO Magazine’s May 15, 2012 cover story observes that outsourcing service providers are offering innovative pricing models to escape commodity-based pricing pressures: joint ventures, business value metrics, revenue sharing and dedicated centers of excellence. Here’s an outsourcing lawyer’s analysis of these pricing models. I have only two questions: is it valid, legal, binding and enforceable? Does it cover the most significant risk-reward scenarios? For more, click here.

3.  Humor.

Revenue Sharing, n. (1) an accounting method for allocating of revenues generated through shared efforts of marketing, sales and delivery of goods or services; (2) simplified Hollywood-style accounting, where expenses should not be accounted for (because that would be arbitrary, capricious and confiscatory), and the parties agree that any confiscation will be done on the top line, not the bottom line.

Center of Excellence, n. (1) a service center that is remote from the true corporate center, that seeks to excel at well-defined business processes, and whose quest for continuous process improvement leads to ongoing changes in those processes; (2) an innovation after there was never any center or any excellence.

4.  Conferences.

May 21 – 23, 2012, SSON’s 11th HR Shared Services & Outsourcing Summit, Chicago, Illinois. Creating the foundation for strategic human capital management through HR shared services, this event will will cover HR Shared Services challenges in Process Design, IT integration, Standardization, Benchmarks, Metrics, and Harmonization through to Training and Change Management. Topics include Globalization, Inhouse-vs. Outsourcing, Growth Opportunities and more. To register, visit their website.

June 7, 2012, 6th Annual Financial Services Industry Transformation & Outsourcing Strategies Summit, New York, New York. The event presented by FSO Knowledge Xchange (FSOkx) is a premier one day event with a focus on effective transformation strategies in the financial services industry. This event brings together senior decision-makers, regulators, consultants and service providers to share ideas and insights about the future of the banking, insurance, and capital markets industries. The participants will examine how regulatory reforms and cost pressures are transforming the financial services industry. The insightful event discussions will explore emerging and innovative operating models within financial services firms. For registration details, please call 732-462-3763. for more information, click here.

June 24 – 26, 2012, SSON 6th Annual Shared Services Exchange, Pinehurst, North Carolina, and October 21 – 23, 2012, California. The Shared Services Exchange is the elite event for senior level shared service.  With tremendous growth and interest in Shared Services, IQPC Exchange will be hosting two Shared Services Exchanges- one in June on the East Coast, and one in October on the West Coast, continuing it’s ongoing tradition of offering cutting-edge, interactive learning opportunities for pre-qualified practitioners. This unique event combines topical sessions, one-on-one business meetings and strategic networking opportunities allowing you to maximize your time out of the office.  Request your invitation by emailing naexchange@iqpc.com or calling 1-800-398-1966.  Click here for more information.