Outsourcing Law & Business Journal: Dec 2010/Jan 2011

January 20, 2011 by

OUTSOURCING LAW & BUSINESS JOURNAL (™) : Strategies and rules for adding value and improving legal and regulation compliance through business process management techniques in strategic alliances, joint ventures, shared services and cost-effective, durable and flexible sourcing of services.  www.outsourcing-law.com. Visit our blog at http://blog.outsourcing-law.com.

Insights by Bierce & Kenerson, P.C., Editors.  www.biercekenerson.com

Vol. 10, No. 10 (Dec 2010/Jan 2011)
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Editor’s Note: Happy New Year to everyone.  We look forward to 2011 and anticipate many changes in global sourcing as the economy continues on its road of recovery.

To open up the new year, we are participating in a webinar (full disclosure, the speaker is the Editor of this newsletter) on:

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Webinar Announcement
“Global Entrepreneurship and the Evolution of the New Global Enterprise”
February 17, 2011, 11am – 12:20pm, EST US

Speakers:
William B. Bierce, Esq., Bierce & Kenerson, P.C.
Ed Nair,  Editor of Global Services Magazine

Description:

The struggles of the entrepreneur and owner-managed businesses are well known. The real struggle arises when they try to achieve scale and breadth through globalization. They face many challenges in developing and managing an overseas sales presence, brand management, technical presence, business organization, intellectual property and operations.  However, the miracles of modern technology, educational diversification, social media and long-distance collaboration now enable some innovative uses of established legal, tax, organizational and operational structures. In short, it’s time to rethink and extend the classic business models for entrepreneurship.

This webinar delves into the idea of global entrepreneurship in the “new normal” economy. Global excellence is not a concept reserved for large companies like Accenture, Genpact and WNS, but can be implemented across the spectrum of both Fortune 500 companies and owner-managed businesses. For more information, click here.

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1.   Failed Software Development:  De Beers Debacle.

2.  Indian Taxation of “Body Shops” and Onshore-Offshore Model:  100% Tax-Exempt No Longer?

3.  Humor.

4.  Conferences.

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1.  Failed Software Development:  De Beers Debacle. When can a software developer (such as Atos Origin) walk off a critical systems design project for business-process transformation when the customer (such as the De Beers Diamond Trading) fails to provide the necessary subject matter expertise?   Atos Origin found out, in a London court decision in December 2010, that it might have been able to do so but failed to protect its legal rights properly.  Consequently, it owes net damages of over £1.4 million (about US$2.25 million).

This article addresses best practices in “fixed fee” services agreements in business process management.   Instead of transforming the diamond industry’s leader into an efficient integrated operation, the tale involves over a million Pounds Sterling due in damages, an adverse lawsuit outcome, adverse corporate publicity and intensified scrutiny of individual careers.

….The detailed opinion of Judge Edwards-Stuart of the specialized UK technology court offers actionable lessons learned at considerable cost and frustration for both the enterprise customer and the technology services provider – particularly including the necessity of very smart, project-customized contracting up front.  De Beers UK Limited (Formerly: The Diamond Trading Company Limited) v. Atos Origin IT Services UK Limited (UK High Court Of Justice, Queen’s Bench Division, Technology and Construction Court, Dec.16, 2010).As with shared success, shared failure means both parties made mistakes.  The key lessons for all enterprises from this costly project and its consequent large commercial litigation relate to the well-known but hard-to-tame beast of “scope creep.”  The “scope creep” challenge has extra vigor in two particular contexts, which both existed in this transaction: (a) fixed-fee pricing models, particularly for business process transformation from silos management to integrated resources management across business segments and (b) blended vendor-customer control and staffing of extensive, expensive endeavors.  This true fable raises many questions on “best practices” in initially designing and drafting agreements and then managing projects for sourcing and systems integration.   Ready for some fun?  Click here to follow along:

I.         Unique Business Process Methods – Diamond sorting is a unique and complex process, more than what both the customer and service provider envisioned.
II.        Chronology – Timeline of events.
III.       Project Plan – De Beers (DB) and Atos development plan failures.
IV.       Business Process Mapping and Pilot Project Management – What went wrong during this phase.
V.        Pricing for Fixed-Fee Projects – Why this type of pricing structure and its change control procedures failed.
VI.      Governance – Good governance procedures in place, but not enacted properly.
VII.     Failed Governance: Termination for Anticipatory Repudiation – Which side was ultimately responsible for the termination of this contract.
VIII.    Conclusions.

2.  Indian Taxation of “Body Shops” and Onshore-Offshore Model:  1000% Tax-Exempt No Longer? In mid January 2011, Indian tax authorities reportedly directed Infosys to explain, in a tax audit, why the existing tax exemption on revenue from software exports should apply to revenue generated by employees providing services outside India, at customer locations in “onshore” countries like the U.S. and Europe.  Indian Income Tax Law Sections 10A and 10AA exempt from Indian tax the export income of Indian companies in special economic zones.  The question is whether the work performed outside of India qualifies for the Indian income tax exemption.  It is a new perspective on the legal interpretation of the common practice loosely referred to as “body shopping,” which has many different meanings.  For Infosys, the amount of income that could be taxable is reportedly 400 crore (400 times 10 million Rupees, or about $87.7 million).  For more, click here.

3.  Humor.

BPMN, n. (1) BPM notation, a software development standard; (2) composer’s toolbox for making music, animating people and stimulating economic growth across supply chains and value chains; (3) musical score for the business world.

XBRL, n. (1) Extensible Business Reporting Language; (2) meta-language for computers to analyze business financial and regulatory compliance; (2) open-source taxonomy, or dictionary, for use in tagging, characterizing attributes and their interrelationships, and for computing and reporting specific corporate actions, accounting results (e.g., “net profit”) and business events (e.g., “unauthorized non-deductible expense”) to meet financial accounting standards and regulatory mandates; (4) man’s feeble and futile attempt to create a “global solution” to a cacophonous Tower of Babel in accounting standards; (5) a perennial work in progress, both for definition and for implementation (6) digital …expialidocious.

4.  Conferences.

January 22, 2011, Legal Technologies India 2011, New Delhi, India. A very unique forum which creates a discussion platform for all stakeholders in the legal services value chain for generating new thoughts and for effectively understanding and deploying technology to increase work efficiencies.  A conference on the need, relevance and the implications of technology in the legal systems. The objective of the conference emphasizes the growing and vast avenues prevalent for technology in the legal arena and how legal systems can evolve to a simpler, systematic and a cost effective modus operandi. The conference aims to bring together expertise, competence and technology in managing all the constituents of legal affairs including LPO. The legal fraternity can be brought in the gamut of technology through a smooth transition involving low and nominal cost with minimum hassle. The advantages of such a transition are manifold ranging from increasing the efficiency of the day to day work to maximizing output in a shorter time period. More tasks can be covered with exceptional levels of accuracy and reach with the right mix of technology and advanced systems. For details, please log on to: http://www.cerebralbusiness.com/legal/ To register for the conference, please write to: s.tak@cerebralbusiness.com.

January 27, 2011, Global Services Conference 2011,  New York, New York, focuses on Enabling Business Transformation Through Global Sourcing.

  • Full day with over 15 key sessions: Transformation, Supply Risk Monitoring, Collaborative Sourcing, Program and Governance Management, Cloud-based Service Delivery, Nearshore,  Outsourcing Destinations Competitiveness.
  • 25+ Speakers from leading global enterprises: Novartis, Applied Materials, Baker & McKenzie, SAP, Kaye Scholer, Wells Fargo, Mass Mutual, Forrester Research, Bancolombia, Assenda, ABB, Credit Suisse, and Bank of Tokyo Mitsubishi.
  • Track 1: Next Practices in Sourcing Leadership
  • Track 2: Best Practices in Sourcing Maturity
  • Networking opportunities with industry peers

For a special 50% discount for our subscribers, click here for more information. To register, visit their website.

February 8, 2011, Global Sourcing Council presents its 3s (Sustainable and Socially Responsible Sourcing) Awards, New York, New York. The Global Sourcing Council, a non-profit association of businesses, trade organizations, government agencies and academics is proud to announce the 2011 3S (Sustainable and Socially responsible Sourcing) Awards. The 3S Awards will recognize exceptional achievements in the global sourcing marketplace by individuals and organizations for their commitment towards Sustainability and Socially responsible Sourcing practices.  To register and get more information, visit:  http://www.gsc3sawards.com/

February 14-16, 2011, IQPC presents its 4th E-Discovery Finance Conference, New York, New York, focusing exclusively on the financial services industry.  The Dodd-Frank bill is the most comprehensive legislative overhaul of the financial services industry since the Great Depression, and financial corporations must respond and adapt immediately. Changing technology creates quickly moving targets for corporations to reach. The burden falls on legal, information security, record retention, and IT departments to ensure the best review, retention, and destruction policies and procedures.  A successful e-discovery team can mitigate the costs of e-discovery, reduce the volume of extraneous data, and avoid sanctions and other judicially imposed penalties.  Highlights include strategies to:

  • Keep costs down while maximizing efficiency.
  • Comply with stricter, more expansive regulations.
  • Implement and adapt to new technologies in order to “future-proof.”
  • Stay out of the headlines for non-compliance or sanctions.

To obtain more information, click here.

February 14-16, 2011, Legal Process Outsourcing Conference, New York, New York.  With advanced technology and tight budgets in a downturn economy, companies are exploring more cost-efficient alternatives for high quality legal work. CEOs and CFOs are putting tremendous pressure on their employees to cut spending and given the exorbitant cost of legal spend, in-house counsel are feeling the pressure more than most. Although legal outsourcing is not a fit for every law firm and in-house legal department, the legal community simply cannot ignore the expansion of the LPO market. This event will take an honest look at all sides of LPO and address the challenges, ethics, implications, and strategies of legal outsourcing. Attending this Summit will help decide where your company fits into this new outsourcing dynamic. For more information visit their website.

February 21-23, 2011, International Association of Outsourcing Professionals (IAOP) presents its 14th edition of The Outsourcing World Summit, Indian Wells (Palm Springs), California. This conference, through case studies, educational sessions and presentations, provides participants with news of the latest developments affecting the outsourcing industry and their profession.  Its theme is Embracing Change – How Outsourcing Professionals Can Lead Their Companies to Success in This New Outsourcing Landscape.  For more information, visit:  http://www.iaop.org/Content/23/154/1099/Default.aspx

March 1-3, 2011, SSON presents the 15th Annual North American Shared Services & Outsourcing Week, Orlando Florida. As SSON celebrates 15 years of serving the needs of the shared services and outsourcing community, this conference will bring added value to our participants through inspired structured networking, innovation and meaningful, leading edge content.  Featured presenters will include numerous buy-side executives from a wide range of industries.  You will meet and network with the very best thought leaders, practitioners, providers and advisors in the shared services and outsourcing space, connecting with over 1,000 senior level attendees from various sectors all over the region.

If you want to seek fresh initiatives and reach new thresholds of productivity or revenue growth, are looking for game changing, innovative content and ideas to leverage technologies, and desperate to leave behind old legacies and shape the future of the sourcing world, then this event is for you.  For more information, click here.

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FEEDBACK: This newsletter addresses legal issues in sourcing of IT, HR, finance and accounting, procurement, logistics, manufacturing, customer relationship management including outsourcing, shared services, BOT and strategic acquisitions for sourcing. Send us your suggestions for article topics, or report a broken link at: wbierce@biercekenerson.com. The information provided herein does not necessarily constitute the opinion of Bierce & Kenerson, P.C. or any author or its clients. This newsletter is not legal advice and does not create an attorney-client relationship. Reproductions must include our copyright notice. For reprint permission, please contact: wbierce@biercekenerson.com . Edited by Bierce & Kenerson, P.C. Copyright (c) 2010, Outsourcing Law Global LLC. All rights reserved.  Editor in Chief: William Bierce of Bierce & Kenerson, P.C. located at 420 Lexington Avenue, Suite 2920, New York, NY 10170, 212-840-0080.

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Outsourcing Law & Business Journal™: April 2009

April 27, 2009 by

OUTSOURCING LAW & BUSINESS JOURNAL (™) : Strategies and rules for adding value and improving legal and regulation compliance through business process management techniques in strategic alliances, joint ventures, shared services and cost-effective, durable and flexible sourcing of services. www.outsourcing-law.com. Visit our blog at http://blog.outsourcing-law.com for commentary on current events.

Insights by Bierce & Kenerson, P.C., Editors.  www.biercekenerson.com

Vol. 9, No. 4 (April, 2009)

Special Notice

WEBINAR ON LAW AND POLICY IN GLOBAL SERVICES: Pending U.S. Legislative Challenges to Global Services and Captives.

A Webinar, New Date, Thursday, May 14, 2009, 11:00 – 11:45 A.M. Eastern Daylight Time U.S.

Speakers:

  • William B. Bierce, Esq., Bierce & Kenerson, P.C. – outsourcing lawyer
  • Caren Z. Turner, Esq., Turner Govt. and Public Affairs – registered lobbyist and political analyst
  • Congressional staff, invited.

This webinar will identify and analyze a number of early indicators of the Obama Administration’s and the Democratic-controlled Congress’s policies that will have a major impact on buyers and sellers of outsourced and captive services, both domestically and offshore. In this seminar, you will hear about:

  • Pending legislation that could facilitate unionization and reduce outsourcing opportunities.
  • Executive Orders and Proclamations that may violate NAFTA and WTO obligations, and the potential impact on “free trade” and “protectionism” abroad.
  • Environmental legislation that could impair local manufacturing in the U.S.
  • Trends in Presidential and congressional policies affecting sourcing practices and costs.
  • Prognostications on passage of legislation and adoption of Presidential actions.
  • Strategies for risk management and development of new opportunities.

This webinar is by invitation only. To register, please click here.

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1. Social Networking and Cybersquatting in Outsourcing: Legal Conflicts where BPO Meets SaaS.

2.  Humor.

3.  Conferences.
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1. Social Networking and Cybersquatting in Outsourcing: Legal Conflicts where BPO Meets SaaS. Social networking on the Internet depends on that part of information technology that is called “software as a service” (“SaaS”). SasS offers a form of outsourced infrastructure for relationship management. SaaS works for virtually any business processes delivered as a service.Social media offer efficient marketing tools for new ventures and transforming long-existing businesses. Social networking media enable professionals to identify, target and interact directly with qualified business prospects, using tags such as geography, interest category, company or any other affinity class. Social networking allows online interactions between individuals and sharing of ideas, photos, audio, video and aspirations. Marketers love social media as a vehicle for (i) efficiently opening new conversations, (ii) inviting engagement by asking for “status updates,” (iii) developing brand goodwill, (iv) creating personal trademarks for self-appointed gurus leading new discussion groups and (v) serving highly targeted and affordable advertising. Social networking marketing can even be outsourced. For the full article, click here.

2. Humor

Social networking, (n). (1) electronic platform for displays of appropriate body language, virtual smiles, rubbing shoulders and interactive listening; (2) asocial interaction; (3) bi-directional spam engine.

3. Conferences

April 27-29, 2009, IQPC’s 7th Annual e-Discovery Conference, San Francisco, California. Join this year’s conference to learn more about managing the process of electronic discovery files and to explore options that are available for this task. Proactive e-discovery solutions are more critical to legal departments yet the solutions for costs, implementation, and management are still widely unknown. This conference will provide strategies for e-discovery success including proactive strategies for record management; global privacy issues, data security laws, regulations; specific cost control options; judicial perspective; and cutting edge software solutions. For more info, click here.

April 29-30, 2009, WRG’s Corporate IP Counsel Summit:  Crafting an IP Strategy to Match Corporate Goals, New York, New York. This inaugural event comes at a pivotal time for Corporate IP Counsel across industries. Not only will the new administration be in office but also we will begin to see the repercussions from the upswing in Supreme Court and Federal Circuit cases in 2008 that will affect IP in 2009 and on. Difficult economic times call for thinking outside the box and sharing of best practices. This event is the premier forum to hear about solutions that your IP peers have implemented to maximize their existing IP assets, avoid costly litigation, create and maintain efficient infrastructure, fully integrate IP strategy into business plans, prepare for anticipated patent law changes, and more.  Save $500 off the current registration rate!   Mention promo code BDQ764 when registering.  To register, call World Research Group at 800-647-7600 or visit our website.

May 5-6, 2009, 7th Annual HRO World™ Conference & Expo at NY HR Week™ , New York, New York. Offering timely solutions for organizations that are considering outsourcing, or that are already engaged in the process, to ensure successful change management and positive business outcomes. Hear from the HR outsourcing industry’s most respected practitioners, analysts and vendors. You’ll take away solutions for the strategic and operational challenges associated with HR outsourcing and retained functions. With a dozen breakout sessions, presentations from leading organizations including US Postal Service, Textron, Qualcomm and Hertz Europe, as well as an Industry Leaders’ Panel, you’ll find solutions to your most pressing outsourcing challenges. Register online or call 1-800-727-1227.

May 11-14, 2009, 9th Annual European Shared Services and Outsourcing Week, Budapest, Hungary. Featuring the annual global Shared Services Excellence Awards, where the shared services and sourcing world shapes its future. Novotel Budapest Congress, Hungary. This event iis the European arm of a global series of regional flagship events designed to bring together everybody who’s anybody in the combined worlds of captive shared services and outsourcing. SSOW is the largest gathering of Shared Services professionals in Europe and home to the annual Shared Services Excellence Awards. This multifunctional programme covers transformation strategies for all back office functions from Finance, HR, IT, procurement – through to multifunctional hubs. Whatever scale and whatever size of the organisation, if you’re pushing back office efficiency through a captive, outsourced, or mixed model route, this is the must attend event for your continent. Join over 60 contributors. To register for a limited 2-for-1 offer (for practitioners only, terms and conditions apply), quote code MP16. For more information: Email: enquire@SSOWeek.com, Tel: +44 (0) 207 368 9300 or visit our website.

May 18-20, 2009, 6th Annual HR Shared Services & Outsourcing Summit, Chicago, Illinois. SSON’s HR Shared Services Summit is the most important event of the year for HR leaders seeking to re-align their services with the strategic requirements of the business. New highlights for 2009 include 25+ HR thought leaders, brand new, truly strategic content on HR Outsourcing & HR Transformation, Interactive roundtable
discussions and the introduction of the VP Think Tank, which enables exclusive networking with senior HR leaders.  From “101” style topic introductions for those new to shared service structures, to detailed case studies on truly transformational programs, it’s the only event that guarantees a return on your time out of the office: whatever the maturity level of your HR service offerings. Contact Kim Vigilia at kim.vigilia@iqpc.com for any questions. Click here for more info.

June 7-9, 2009, The 3rd Annual Shared Services Exchange, Miami, Florida. This is an invitation-only gathering for VP and C-Level senior executives made up of highly crafted, executive level conference sessions, interactive “Brain Weave” discussions, engaging networking opportunities and strategic one-on-one advisory meetings between solution providers and delegates.  With a distinguished speaking faculty from Coca-Cola, CIGNA, American Electric Power, AOL and Safeway, amongst others, the seats at the 2009 Exchange are limited and filling up quickly.  We have limited complimentary invitations available for qualified delegates for a limited time. Please give us your reference ‘Outsourcing-Law’ when inquiring. There are solution provider opportunities also available for companies who want to be represented. You can request your invitation at exchange@iqpc.com or call us at 1866-296-4580. Visit our website.

June 23-25, 2009, SSON’s Launching and Managing Shared Services, Houston, Texas. This is the only conference in the US specifically focused on management and technology tools needed for a successful SS center. Developed in conjunction with an expert advisory board, the conference features extended interactive sessions on key activities needed to optimize a shared services strategy. Whether you’re building the business case, designing a governance model, implementing an ERP system, or agreeing on a series of performance standards with the business, Launching and Managing Shared Services delivers the exact information you need to proceed with confidence. Join other senior business leaders on giving your shared services center the best possible chance of success in a challenging economic environment. We’re proud to highlight this event’s outstanding speaker faculty of Shared Services experts from companies including MICROSOFT, COORS BREWING, CARGILL, APPLIED MATERIALS, and ASTRAZENECA. Contact Kim Vigilia at kim.vigilia@iqpc.com for any questions. For more info, click here.

July 27-29, 2009, IQPC’s 7 th Annual Procure-to-Pay Summit, Boston, Massachussetts. Leveraging current opportunities around corporate spend management whilst minimizing the impact on A/P, the 7th Procure-to-Pay Summit is expanding on its previous success and featuring new additions to the program, including: in-depth coverage of various AP optimization approaches: centralization, outsourcing and automation; new emphasis on strategic sourcing and global procurement; new techniques and tools for maximizing supplier relationships in procurement and efficiently expediting supplier payments in AP. For more information, please click here.

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FEEDBACK: This newsletter addresses legal issues in sourcing of IT, HR, finance and accounting, procurement, logistics, manufacturing, customer relationship management including outsourcing, shared services, BOT and strategic acquisitions for sourcing. Send us your suggestions for article topics, or report a broken link at: webmaster@outsourcing-law.com The information provided herein does not necessarily constitute the opinion of Bierce & Kenerson, P.C. or any author or its clients. This newsletter is not legal advice and does not create an attorney-client relationship. Reproductions must include our copyright notice. For reprint permission, please contact: publisher@outsourcing-law.com . Edited by Bierce & Kenerson, P.C. Copyright (c) 2009, Outsourcing Law Global LLC. All rights reserved.  Editor in Chief: William Bierce of Bierce & Kenerson, P.C. located at 420 Lexington Avenue, Suite 2920, New York, NY 10170, 212-840-0080.

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